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Policy

Policy

Hi! This is our privacy policy and, if you landed here, it means that you want to learn how we
process your personal data at
My Charity Boxes UK
info@mycharityboxes.co.uk
105 Eade Rd, Harringay Warehouse District, London N4 1TJ, UK
and how we protect your privacy. We won’t let you down!

 

Any personal information we collect from you will be used in accordance with the General Data Protection Regulation (GDPR).

 

Under the GDPR, We are the controller for the data processing related to the activities of the website. The Data Protection Officer (DPO) can be contacted for any enquiries at the following email address: info@mycharityboxes.co.uk

 

Cookies and Essential information we collect 
In operating our store, it is essential for us to capture some information about your device, such as your IP address and information related to your visit when you browse our store. For example, this might include time-stamp, the last page or product you visited, the indication that you logged in. We do that in order to:

 

  • remember who you are after you log in so that you do not need to authenticate at each click

  • monitor if our website is running with the high performance we are dedicated to providing

  • let you browse between products without having to start back from the home page at each click

  • remember if you put something in your shopping cart before you decide to checkout; and control that your data is processed securely.

 

We call the information mentioned above “essential information” and we collect it through the use of cookies. Cookies are small text files that most websites uses. A website places cookies in the web browser and then reads the information collected through the cookies every time the user performs an action. We use cookies. Without enabling this mechanism and this kind of cookies (first-party cookies), we could not provide you with the smooth experience that you expect while you are navigating.

 

In addition to the above we also use:

 

  • Analytical/performance cookies.

    They allow us to recognise and count the number of visitors and to see how visitors move around the Website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

     

  • Functionality cookies.

    These are used to recognise you when you return to the website. This enables us to personalise our content for you, greet you by name and remember your preferences.

     

  • Targeting cookies.

    These cookies record your visit to the website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

 

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

 

Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to access all or parts of our site or to fully experience the interactive features of the services or websites you visit.

 

Collection of Information and how we use it



Order information you expressly provide
If you buy something from our store, we will need more specific information about you. To fully process your order and ship the merchandise you selected, we need your personal data such as your first and last name, your email address and your shipping and billing address. We also use your contact and order information to send you communication related to the processing of your order. We will ask you to provide this information in our "checkout page" before letting you finalize your purchase with the payment.

 

Accounts
You can sign up for an account if you’d like. This will make us happy because it confirms your interest in our store. It should also make you happy because we will remember your information and, when you decide to buy our products, you do not have to provide all of your information over again -- you just have to log-in. Before registering your account, we will ask you to expressly provide your consent to this privacy policy. Only if you give us your consent, we will open your account. We also give you the possibility to easily withdraw your consent and delete your account. Just connect with us at the contact details at the bottom of the page.

 

Partial Purchases
If you have started to buy one of our products, but have not completed the purchase, you may have provided partial information, such as your email. In that case, we might send you an email to remind you about your interest. If you are not comfortable in receiving further emails of this kind, we will give you a simple opportunity to opt-out. Your privacy means a lot to us and we will stop sending you these communications right away.

 

Reviews
If you have completed a purchase, we will send you an email to ask you to review the product you bought. We want to be sure that whether you love your purchase or have a complaint, you can share your opinion with other customers.

 

Personalisation
We also use some specific information related to your visit, such as the timestamp of your visit, the page or the product you viewed, where you are coming from (if you came to our store because you clicked on an advertisement or you just opened our direct link). This is very similar to the "essential information," but we use it to provide you with a personalized experience. The information on your visit provides us with insights on your interests and allows us to send you relevant communications.

 

Statistics

When someone visits airvivid.com we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

 

Email Marketing

We collect your name and email when you subscribe to our 'Newsletter Sign Up' widget. We use these to send you marketing emails with offers, discounts and news.

We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter.


You are entitled to view, amend, or delete the personal information that we hold. See below the “User Rights” section.

 

 

How do we process your information?
We use an external provider to run our store, BigCommerce. BigCommerce is based in the US and is a participant in the EU-US Privacy Shield Framework and committed to providing best-in-class service and data protection. You can check its participation in the Privacy Shield here on the official site of The International Trade Administration (ITA), U.S. Department of Commerce.

 

Through BigCommerce, we also use other, highly specialized external providers to provide the most competitive services. For example:

 

  • Payment: ​Our store is PCI-DSS compliant (a very strict industry standard with requirements for the security of credit card information), but we want to use accredited companies to process your credit card information.

  • Shipping: ​We integrate with a number of shipping companies to fulfill your orders.

 

Partnering with highly specialized external companies allows us to focus on what we do best: selling great products.

 

How can you control your personal data?
If you have an account with us, you can log in and see and edit your personal data in your account page.If you cannot exercise your choice on your account page or if you do not have an account with us, please reach out to us, at the contact details at the bottom of this page. We will be more than happy to help.

 

To stop receiving marketing communications from us:
1. Follow the directions on any of our marketing e-mail.
2. Send an e-mail request with your full name and e-mail address to info@mycharityboxes.co.uk

 

If you send an e-mail request, please be sure to include your current contact information, and indicate specifically what type of marketing communication(s) (for example, e-mail, direct mail and/or phone) you wish to stop receiving. Please note that due to production, mailing and system timelines, and the form in which we received your request, it may take up to one week for e-mails, thirty calendar days for phone calls, and six weeks for direct mail to remove you from Airvivid marketing lists. Until the change takes effect, you may still receive marketing communications from us. Also, please note that even though you may have requested not to receive future marketing communications, you may still receive business-related notices such as billing information, or other organization-related information.

  

How long do we keep your data?
We will store personal information for as long as it is needed to provide users and customers with the required services or to meet legal or tax obligations or for the minimum period prescribed by the law.

We also keep some data for security investigation. Most importantly, we have specific obligations for fraud detection and tax reasons. We will promptly delete or anonymize personal information that is no longer needed or retained according to the law.


User Rights

Users are entitled to receive confirmation as to whether the Controllers hold any personal information about them. If this is the case, under the GDPR, users also hold the rights to:
– Be informed about the collection and use of their personal information;
– access their personal information at no cost;
– Have inaccurate personal information rectified, or completed (when it is incomplete);
– Have personal information erased (“the right to be forgotten”);
– Under specific conditions, obtain the restriction or suppression of their personal information;
– Obtain and reuse their personal information for their own purpose across different services when processing is based on a contract or on consent, and the processing is carried out by automatic means (“the right to data portability”);
– Under specific conditions, to object to the processing of their personal information;
– Object at any time to the use of personal information for “profiling” or “automated decision-making” purposes.
– The right to submit complaints related to the collection and processing of personal information to the competent supervisory authority;
– The right to withdraw consent to the processing of personal information at any time.
Users can contact us for any enquiry and to exercise their privacy rights at the following email address: info@mycharityboxes.co.uk

 

Who can you reach out to for privacy matters?
You can contact our Data Protection Officer (DRO) here:
info@mycharityboxes.co.uk

 

Any update?
If we update our Privacy Policy to reflect a change or improvement of our services or a new legal obligation, we will publish the new version on our website, and we will make it clear on our home page https://www.mycharityboxes.co.uk/ so it will be visible as you enter our store.